Lawson First

For Business Consulting

Call Centre Consulting Solutions
from Stockton-on-Tees, Cleveland

When your call centre requires a performance uplift, I am more than qualified to assist you. Located in Stockton-on-Tees, Cleveland, I offer a full range of consultancy solutions including call centre consulting to provide you with significant changes inside your establishment. I understand your situation as I have been on the receiving end of consultancies that provide a blanket approach. Whether you are a small centre with 10 to 20 people or an establishment with more than 1000 employees, I offer a unique and tailored service.

From Start to Finish

Building your call centre isn’t an easy job when you don’t have the right
guidance. Whether you require a professional to troubleshoot or gain a
perspective from the performance side of your business, I am more than happy to help you as part of my business consulting services. Offering a variety of helpful solutions, I tailor my services to suit your hectic schedule and establish a timescale as a joint decision between me and you, the business owner.

After Your Assessment

Full reporting is available after the assessment, which is tailored to your exact requirements. I analyse each area that you want me to look at and take an operational or hands-on approach depending on your needs. This is all discussed prior to the consulting services that I provide. Additionally, a daily rate is required for each individual business, so please contact me to discuss your quotation.


A Bespoke Service

As agreed by you, the business owner, I provide bespoke stage reporting that is tailored to the needs of your business. 

From financial and phamaceutical services to telecoms and retail, the wide range of industries that I have worked in gives me a unique perspective on your business. It also gives me the ability to tailor the service specifically to your company and its exact needs.

Contact me in Stockton-on-Tees, Cleveland, for more details about my consultancy solutions including call centre consulting.